not all games are going to Team stats

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money7
Posts: 1
Joined: Mon Mar 14, 2011 10:59 am

not all games are going to Team stats

Post by money7 » Mon Mar 14, 2011 11:17 am

game manager has 4 games for a specific team with all stats except pitching. In addition only 3 games show up in the Team manager team stats report. it is missing one game.
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: not all games are going to Team stats

Post by FTMSupport » Mon Mar 14, 2011 12:12 pm

Last time somone had this issue, they had created a second team with the same name when scoring one of their games. Each team has a unique ID associated with it. If you create two games names "Yankees", they are two different teams even though they have the same name.

If you can do an Options->Export, and email us at support@iscorecentral.com with your customer ID (located on Options screen), and tell us which team a game is not appearing for, we can take a look at your data.
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: not all games are going to Team stats

Post by OhioTex » Mon Mar 14, 2011 12:35 pm

the other Routine cause is missing a league association, I did not see in your post where you double checked all league assignments. if not, do that also...

if data that you know "is in there" is not showing up when it should, often there is a missed league assignment to the game,. team or player. to quickly test this, enable "ALL" league in league manager, then recheck the game/team/player managers as appropriate to see if now visible, if so then reset the leagues as appropriate.
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