Email issues

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
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gwarren264
Posts: 13
Joined: Thu May 21, 2009 8:26 am

Email issues

Post by gwarren264 » Wed Mar 02, 2011 9:28 am

I have an iPhone 4.

This just starting yesterday. I am having issues with sending emails within iScore. It seems after I send one email, such as a game total or cum. stats, I unable to send another email unless I turn my iPhone off and then back on. Tried it again today. Same thing happen. After sending one email, I had to turn my phone off and then back on to send another one. Never had this problem before. Love the program.
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Email issues

Post by OhioTex » Wed Mar 02, 2011 10:53 am

I am stumped.

Have you tried manually restarting iphone (slide to power off) to make sure not a memory leak issue.

Also is this a ATT iPhone or Verizon iPhone. (not sure it matters, but thought I would ask). I assume you are emailing through 3G not wifi when this happens..

any one else have any idea?
gwarren264
Posts: 13
Joined: Thu May 21, 2009 8:26 am

Re: Email issues

Post by gwarren264 » Wed Mar 02, 2011 11:22 am

AT&T

Tried it first on 3G while still at the park and then later at home on WiFi. Same results.

Yes, had to power it off after each email to get it to send another email. Daughter has another game today, so I'll see if an one time hitch or now a problem. I'll post after the game.

Thanks.
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Email issues

Post by OhioTex » Wed Mar 02, 2011 11:36 am

I just sent myself a game email on AT&T 3G .. I selected all options.. And went through just fine. Received w/ in minutes. No issue
gwarren264
Posts: 13
Joined: Thu May 21, 2009 8:26 am

Re: Email issues

Post by gwarren264 » Thu Mar 03, 2011 12:32 pm

Still need help. Still not receiving my emails. It tells me the emails have been sent successfully, but then I don't receive them in my mailbox. I have tried everything I can think of. Close the app, unload and reload the app, deleted email account and reestablished, used another email address, hard reset, and restoring the phone. Doesn't seem to work. After restoring the entire phone, it actually worked (emails) 3 times and then stopped. For over 2 years has worked perfectly. The best app I have. Please help fix it.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Email issues

Post by FTMSupport » Thu Mar 03, 2011 12:54 pm

We can probably work through this better if you email us directly at support@iscorecentral.com. We can then tell you what we have in our logs specifically from your emails, and can try and isolate what may be going on. Thank you.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Email issues

Post by OhioTex » Thu Mar 03, 2011 5:53 pm

Gwaren I know you are a long time user. So probably not it, But a random thought, did you check the spam filters on your email account? Could something have changed there?
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