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Iscorecast viewing issue

Posted: Tue Nov 02, 2010 6:54 pm
by nicett
Many viewers of the iscorecast have been reporting not seeing the changes I make on the iPhone. For example, our starting pitcher lasted one inning. When I changed the pitcher, the iscorecast viewer was still seeing pitcher number 1. When I changed the starting short stop, the viewer would still see the starting short stop. So, I then syncronized with iscorecast, but that did not help. I'm I doing something wrong?

Re: Iscorecast viewing issue

Posted: Tue Nov 02, 2010 8:32 pm
by FTMSupport
If you send us an example of this, we can take a look. You can just email us your customer ID and which game and inning you are seeing this, and we can do a Replay of the game to see if it is happening for us. Doing a defensive substitution will not change the Batter in the lineup. You would have to do an offensive and defensive substitution for the player to actually disappear. The defensive positions should be changing when you are doing the substitutions however.

Have you tried watching a replay of the game and seen the issue as well? Is it the iScorecast viewer with the field and stadium noise where you are seeing this issue? Or the "HTML" viewer?

Re: Iscorecast viewing issue

Posted: Wed Nov 03, 2010 3:34 am
by nicett
1. I will send you the email with details.

2. I will call the viewer to determine if he is watching on the computer, HTML, or both.

3. I will watch the last game on my computer and phone and advise results.