iScorecast Issue

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mt32839
Posts: 26
Joined: Wed Feb 12, 2014 11:37 am

iScorecast Issue

Post by mt32839 » Thu Mar 27, 2014 8:58 pm

Twice now in the past two weeks, I've been scoring a game, when I got a text message from at least one teammate's parent indicating my iScorecast had stopped working somewhere in the 3rd or 4th inning, and then it seemed to resume again after about 10 minutes.

I'm scoring games with the same iPad I've used since January (i.e. no hardware or software changes), my iPad appears to have excellent cellular service, and up until the past two weeks, none of the parents who follow my iScorecasts had encountered any issues whatsoever following our games online.

Any thoughts on what might be causing this issue?
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: iScorecast Issue

Post by FTMSupport » Thu Mar 27, 2014 9:24 pm

If it is catching back up, then it is likely internet connectivity issues while out at the field. Even when you have "4 bars" or what appears to be good connectivity, that is not always the case. If you click the iScorecast icon (the little broadcast icon out in the field), it will show stats of the communication with the iScorecast server as you are scoring and you can see if your device is having connectivity issues. Any time there are connectivity issues, the device queues up those events and continues trying to send them to the server until they successfully make it.
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