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Leagues not staying selected

Posted: Sat Feb 22, 2014 11:42 pm
by Daingerfield
I was just curious if anyone else has been having this problem on iPad. I can select a league then open league again and the selected league will still be un-selected. I can go through this several times with same result, then all at once the selected league(s) will be selected. But if I change league selection the whole process starts all over again.

Re: Leagues not staying selected

Posted: Sun Feb 23, 2014 4:28 am
by OhioTex
Sorry to hear, That sound frustrating. But I have not had that problem.

I use both an iPad1 and iPad3 air.

Have you tried restarting your iPad ?

How long have you had this issue? Have you recently update your app?
(Ie Days weeks months)

There are different places in the app where you can select leagues
.. In Which way are you having the trouble ?

Example
league manager > slider ( slider turns green).
Or team manager > select team > leagues > check marks
Player manger > select player > leagues > check marks
Game manager > select game> leagues > check marks

League manager > select league > select tab (game, team , player> check marks

Re: Leagues not staying selected

Posted: Sun Feb 23, 2014 7:26 am
by FTMSupport
If you can do an Options -> Export and email your customer ID to support@iscoresports.com, we can check your data to see if there is anything that can be causing this.

Re: Leagues not staying selected

Posted: Sun Feb 23, 2014 4:42 pm
by Daingerfield
Noticed it mostly the last week or two. Only has issue during selecting leagues in league manager. If I restart my iPad and right to iScore it will work for a little while, but if restart then wait a bit before going into app it won't work. I even reset iPad to defaults with fresh install and get same problem.

This is my third season with iScore and I have never had anything like this happen

Re: Leagues not staying selected

Posted: Sun Feb 23, 2014 5:16 pm
by FTMSupport
We got your email about this, but it is important we get your customer ID in the email so we can look at your data. Please respond to the email for follow up.

Re: Leagues not staying selected

Posted: Sun Feb 23, 2014 5:34 pm
by OhioTex
Congrats on season three ..

Once you send your device ID you will have the best service looking into it ..

The extra detail Will help them


which generation iPad do you use.. 1,2,3?