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Trying to download MLB rosters

Posted: Thu Apr 04, 2013 11:15 am
by jcwatjen
Just purchased the app to be able to score the Cardinals games on my iPad. I also purchased the MLB package and have been trying to download the rosters, but I keep getting the same error. The error says, "Roster Sync Failed. Could not read data for team phi. Please try again. (Code=2)".

I was able to get all major league teams from the Angels to the Padres (alphabetically), but I am missing everyone else. Any idea how I can fix this?

Any help would be appreciated.

Customer ID 272788714C

Re: Trying to download MLB rosters

Posted: Thu Apr 04, 2013 12:45 pm
by FTMSupport
We have responded to your email that had the same question if you can follow up with us there.

Re: Trying to download MLB rosters

Posted: Thu Apr 04, 2013 4:38 pm
by jcwatjen
Thank you. I feel like I should also say here what I said in my email. I am very impressed with the level of service you have provided me. It is uncommon for emails to a company to be responded to in the time you did. Thank you so much. What a great product!

Re: Trying to download MLB rosters

Posted: Thu Apr 04, 2013 6:38 pm
by mprusak
You will find that is the norm here, not the exception.