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Roster not exporting

Posted: Fri Feb 01, 2013 7:36 pm
by Btbears2013
After creating a new season, making it active and successfully exporting, the updated roster is not showing up on my team website. Still shows last years roster and new players do not show up.

Re: Roster not exporting

Posted: Fri Feb 01, 2013 7:41 pm
by FTMSupport
Sounds like you either have a new device, or created a new team.

If you have a new device (different than the device you purchased the Team Website with), then follow the instructions at this link to change the team website to your new device:

http://iscoresports.com/baseball/kb/faq ... device.php

If you have a new Team, then follow the instructions at this link to change the team website to pull from your new team:

http://iscoresports.com/baseball/kb/faq ... ewteam.php

Re: Roster not exporting

Posted: Fri Feb 01, 2013 7:50 pm
by Btbears2013
Tried both, but team website not showing on old or new device when I try your suggestions. On admin site, I do see my new league is active, but still no new roster on team site. All of the old leagues and games, etc were successfully added to this iPad so I'm not sure why only the website is not updating

Re: Roster not exporting

Posted: Fri Feb 01, 2013 7:52 pm
by Btbears2013
New roster shows up on admin site, but not team site

Re: Roster not exporting

Posted: Fri Feb 01, 2013 7:55 pm
by Btbears2013
I would just go and create a new team website, but I just paid the 20 to renew the site.

Re: Roster not exporting

Posted: Fri Feb 01, 2013 9:46 pm
by FTMSupport
If the team website is not showing on the Admin Website of your old or new account, then it sounds like it was created from yet another device.

If you can email us with the URL of the site and your Customer ID to support@iscoresports.com, we can take a look.

Re: Roster not exporting

Posted: Mon Feb 04, 2013 1:26 am
by OhioTex
Btbears2013 wrote:New roster shows up on admin site, but not team site
Sounds like you did not assign the old web site to the new team on new device successfully. I would sign onto admin site and do that again.