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missing game/cumulative stats
Posted: Thu Apr 12, 2012 6:52 am
by gbvanmeter
just entered a 12 inning game and there are no game stats nor have they added to the cumulative stats...btw, everything is there in pitch by pitch...
Re: missing game/cumulative stats
Posted: Thu Apr 12, 2012 7:19 am
by FTMSupport
Maybe you have not ended the game? The stats are not calculated until the game is over. Go to the scoring screen, and tap Misc -> End Game.
This would not be required if the game ends at the number of innings you have set for the game, and the game is not a tie (i.e. standard rules that would end a game are automatically accounted for).
Re: missing game/cumulative stats
Posted: Thu Apr 12, 2012 7:26 am
by gbvanmeter
it ended on a walk-off single and automatically archived...i went to play, undid the last pitch, re-entered it and it automatically archived, still no stats...
Re: missing game/cumulative stats
Posted: Thu Apr 12, 2012 7:53 am
by FTMSupport
We have never heard of there being no game stats after an archive. If you can do an Options -> Export in iScore and email your customer ID (found on Options screen) to
support@iscoresports.com and let us know which game it is, we can take a look at your data.
Re: missing game/cumulative stats
Posted: Thu Apr 12, 2012 8:19 am
by gbvanmeter
okay. exported, emailed you the game directly, then emailed with the game and my id. thanks for your help.
Re: missing game/cumulative stats
Posted: Thu Apr 12, 2012 8:41 am
by sasully5986
I am having the same issue. Dent my stuff in as well.
Re: missing game/cumulative stats
Posted: Thu Apr 12, 2012 5:12 pm
by kerrik13
I have had this exact problem just this evening on a game I scored. Is there a fix?
Re: missing game/cumulative stats
Posted: Thu Apr 12, 2012 6:24 pm
by FTMSupport
Yes, we found an issue and have updated the Android app to v3.46. Please download from Android Marketplace.
Re: missing game/cumulative stats
Posted: Thu Apr 12, 2012 7:23 pm
by kerrik13
Thanks so much!!!
Re: missing game/cumulative stats
Posted: Sun Apr 15, 2012 3:04 pm
by mhslisa
I am having the same problem on my iphone. Is there any fix?