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Lost data
Posted: Wed Apr 04, 2012 4:52 pm
by Donnie
I shattered te screen on my iPad and got a replacement. Is there any way to replace the games I lost? Please help!!!!
Re: Lost data
Posted: Wed Apr 04, 2012 5:16 pm
by mprusak
As long as you had exported, rest assured your data resides on the FTM servers.
If you know your previous customer ID, just email FTM w that and your new one and they can make the switch.
Re: Lost data
Posted: Wed Apr 04, 2012 5:21 pm
by Donnie
I did not export

! I did E-mail every game to my daughters coach. I am guessing that that is not going to help at all but I am hoping that you will tell me differently????
Re: Lost data
Posted: Wed Apr 04, 2012 5:26 pm
by jcbeckman
Did you ever back up your device to iTunes or iCloud? If you backed up there, you can restore your previous device backup to the new device and not lose anything.
Re: Lost data
Posted: Wed Apr 04, 2012 5:31 pm
by Donnie
I synced it to the iCloud and to my computer the night before I shipped it off to be replaced, but when I synced the new one, the iScore app was restored with no information in it at all.
Re: Lost data
Posted: Wed Apr 04, 2012 5:36 pm
by mprusak
Well, having the stats in email is better than nothing. Worst case, they could be used to calculate cumulative stats which could then be entered back into the app.
What version were you running?
How long ago was that device last used?
Recent iOS versions have auto-sync. Maybe it was backed up and you didn't know it.
Very, very important to export (or auto-sync) after every game.
Re: Lost data
Posted: Wed Apr 04, 2012 5:54 pm
by Donnie
I have version 3.50.103. I lost last season and the first half of this season. My daughter is a junior this year an I really need an accurate count of her stats for recruiting. It sounds like I might be in luck with your help. I will never score another game without exporting!!!!
Re: Lost data
Posted: Wed Apr 04, 2012 6:13 pm
by mprusak
FTM will chime in here...If your data is on their servers, they will help you get it back.
If its not, we'll walk you thru how to use the reports you have to get it back in there in some form.
Re: Lost data
Posted: Wed Apr 04, 2012 6:15 pm
by Donnie
Thank you very much for your help. I will see to it that I do not get back in this situation again,
Re: Lost data
Posted: Wed Apr 04, 2012 7:04 pm
by FTMSupport
If you can email us at
support@iscoresports.com with your old Customer ID, we can see what we have for your account.