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Frozen screen
Posted: Tue Sep 20, 2011 12:30 am
by Muddah
I just purchased the app and was creating my team roste. It's now frozen on the 3rd player info. I can pull up the stat card and the photo,but the buttons to move to the next player, and the throwing and batting will not work.
I've tried re-doing the download, but it says it's already been purchased. What next?
Re: Frozen screen
Posted: Tue Sep 20, 2011 7:46 am
by FTMSupport
You can exit out of iScore at any time by following these steps.
1. Press the home button on your device to go back to the home screen.
2. Double-press the home button to show all running applications on your device
3. Hold finger on the iScore icon in the bottom tray that appears and press the "-" (minus) sign on the icon to close iScore. (NOTE: Do not press an "x" on the iScore icon --- this would mean you accidentally held your finger on the main iScore icon instead of the one in the "task bar" at the bottom of the screen)
4. Tap the home button again, and restart iScore.
When you go back in, you should be able to Navigate as usual. If you happen to have steps to reproduce your issue in a consistent way, we would love to know what they are so we can look into preventing this from happening.