Scorecard glitch

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BCBeast
Posts: 11
Joined: Thu Apr 15, 2010 1:10 pm

Scorecard glitch

Post by BCBeast » Sat Apr 09, 2011 2:38 pm

Hi,
I used my ipad to score 2 games today. On the second game, when I went to view the scorecard, both live during the game as well as after, it is unreadable. There are no lines or player's names and the data is overlapped on top of the top row. What can I do?

Thanks,
Angela
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Scorecard glitch

Post by FTMSupport » Sat Apr 09, 2011 2:54 pm

We have not heard of this issue before. What type of device are you using to score the ga,es? If you view the scorecard from the Game Info screen is it doing the same thing?
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BCBeast
Posts: 11
Joined: Thu Apr 15, 2010 1:10 pm

Re: Scorecard glitch

Post by BCBeast » Sat Apr 09, 2011 5:39 pm

I was using my iPad. I've been using iscore for 2 years and I've never had this occur before. Also, when I emailed myself the stats for the 2 games, the game with the messed up scorecard didn't show the stats in the email correctly either. It's perplexing...
BCBeast
Posts: 11
Joined: Thu Apr 15, 2010 1:10 pm

Re: Scorecard glitch

Post by BCBeast » Sat Apr 09, 2011 6:39 pm

To answer your other question, Yes, the scorecard looks the same in game manager and when emailed.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Scorecard glitch

Post by FTMSupport » Sat Apr 09, 2011 8:52 pm

If you can do an Options->Export and email us with your customer ID and which game it is that you are seeing this issue, we will take a look. Email us at support@iscoresports.com.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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