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WEBSITE BUG

Posted: Mon Oct 06, 2014 9:25 am
by Lets Play 2 Today
I inadvertently set my team website visitor password to the same password as my admin account and now I cannot log in as the admin.

It simply treats my login as the visitor.

This should be checked for when trying to set a password since it will lock you out of admin access.

I need my visitor password set to something else so I can access admin panel please.

Re: WEBSITE BUG

Posted: Mon Oct 06, 2014 9:43 am
by team mom
You need to send FTM Support a private message with your device ID and website in order for them to reset your passwords.

Re: WEBSITE BUG

Posted: Mon Oct 06, 2014 9:55 am
by Lets Play 2 Today
Thank you team mom.

I posted in the forum and sent an email to support@iscoresports.com with all of my info.

I was also unable on iscorecentral.com to change my league for my team website. When I chose a different league and clicked save it would still show the current league as the one for the website. Am I missing something here?

Thanks

Re: WEBSITE BUG

Posted: Mon Oct 06, 2014 9:59 am
by team mom
Make sure your Leagues settings are set to Guest selectable under your team website settings. You also have the option of requiring guests to login before they can select a league. This may be your issue and perhaps tied to your password problem. Hopefully when the password is reset this will correct itself.

The default league is what the website shows when you first open it. If this is what you are talking about, you probably can not change it until the password is fixed since only the admin can change the default league on the website.

Re: WEBSITE BUG

Posted: Mon Oct 06, 2014 10:01 am
by FTMSupport
You can change your Admin password, and then change the visitor password. See the following link:

http://iscoresports.com/baseball/kb/faq ... log_in.php

With leagues, the Admin Website does not use the league settings. It displays them, but it also displays all data regardless of league settings. The device will filter all your data to the league(s) currently selected in League Manager. The Team Website also allows you to show data for only a selected league. The league must be assigned to the Team to be included in the league dropdown on the team website however. See the following link for more information about that:

http://iscoresports.com/baseball/kb/faq ... howing.php