New games do not update on the team website

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dojoboy
Posts: 44
Joined: Wed Mar 24, 2010 2:31 pm

New games do not update on the team website

Post by dojoboy » Fri May 14, 2010 6:48 pm

I thought the team websites would update automatically??? I exported my database, emailed the game to me and "web" and still, new games are not showing up on the team website or on the individual player's website. Is this a bug or am I doing something wrong?
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: New games do not update on the team website

Post by FTMSupport » Fri May 14, 2010 7:21 pm

When you export from your device the website will be updated. If you have changed devices, you will need to email the details to us if you want the website to get data from your new device. We mention this because people get a new iPad or new iPhone and don't realize that the team website is tied to the customer ID of the device it wasncreated with.
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danmcc
Posts: 834
Joined: Thu Oct 22, 2009 5:43 am
Location: Charlotte, NC

Re: New games do not update on the team website

Post by danmcc » Fri May 14, 2010 7:32 pm

dojoboy,
With the latest web update there is a drop down menu for leagues. Make sure that the league you have open includes you most recent games.
dojoboy
Posts: 44
Joined: Wed Mar 24, 2010 2:31 pm

Re: New games do not update on the team website

Post by dojoboy » Sat May 15, 2010 3:00 am

I did check that the leagues were correct. In fact, I had to create a whole new league, which was just a copy of the old one, and had to change all the existing teams and games to reflect the new league because it was not working with the original group of leagues I had set up.

I did just start using an iPad instead of my iPhone, but when I set up the team website, I used the account associated with the iPad. I will email tech support both accounts so they can look into it further.
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