App crashes

[SoftballDad]

Hi love the app thought You would want to know that I had recurring crashes when I tried to add players. I went in into team manager. Selected roster and then add player. Everything went ok until I added the number and tried to click done. App closed player data but not number was saved.

Also in the middle of scoring a sample game had a few crashes.

[FTMSupport]

If you could send us your database (Options->Export), we would like to take a look. We have not had any reports of crashing on the iPad version, so would like to see what is going on with your data. After doing the export, please email us your customer ID (bottom left of Options menu) directly to support@fasterthanmonkeys.com. Thank you.

[rplougee]

I have experienced the same issue. Crashes when adding players names and selecting done.
Export complete. I have sent the customer number to the email listed.

[FTMSupport]

Looking at your data now, and will reply shortly via email. Thank you.

[Stockmoose16]

I have experienced the same issue. Crashes when adding players names and selecting done.
Export complete. I have sent the customer number to the email listed.

+1, same issue.

[FTMSupport]

As noted in the other thread where you reported this, if you can give us specific steps to reproduce the issue, we can get it fixed right away. We have been unable to reproduce this issue however. In the other thread we asked some more specific questions. Thank you.

[Stockmoose16]

It's simple to reproduce: Try adding a player through the "Team Management" --> "Roster" Tab. After you put in a player name and number, it crashes (sometimes you have to put in a few names/numbers before it happens). This is a MAJOR bug and needs to be fixed right away.

[FTMSupport]

To try and reproduce, we just did this:

Created a new team called "Test"
Selected Roster

Selected Add Player
Selected "New Player"
Entered First/Last Name and Jersey (just used random text)
Clicked Done

Clicked Add Player
Clicked New Player
Entered random first/last name and jersey
Clicked Done

Repeated the above 4 steps until we had 12 players (full roster)

Could not get iScore to crash.

If you can export your database to us (Options->Export), and send your customer ID (bottom left of Options menu), we can look at your specific data to see if there is something that may be causing an issue. Just email us directly at support@fasterthanmonkeys.com after doing an Export.

[plivengood]

I've had a different kind of app crash, can repeat it, though I also think I figured out how to make it work.

After the game, when pressing Exit to get to Game Info (or selecting a game from Game Manager), if I try to select a pitcher to assign a Win or Loss, a pop-up will appear with all of the pitchers' names on it to select. When I select one, it sends me back to Game Manager, but the pop-up stays and gives no indication that the assignment has "taken" or not. Then, if you hit the player's name again, the app crashes, and when you re-enter, the win/loss is not assigned.

I have subsequently figured out that, when you click on the player's name to assign the win/loss in the pop-up, and it takes you back to the Game Manager screen, if you touch any other part of the screen except the pop-up the pop-up disappears. You can then click on the game again to go back to the Game Info screen, and the win/loss will be properly assigned. However, none of this is explained or confirmed, and it still seems like a bug to me.

[FTMSupport]

Definitely a bug - we will get this fixed for the next release (v2.70 is already in Apple's queue, but right after that one). Thank you for the clear steps.