Merged players and lost data

[$tinky]

I'm afraid I screwed up big time.

I was trying to clean up iscore. I was merging players and we have a player on our team that used to play against us. His name was in the database twice so I merged his name into one.

Now when I pull up our stats as a team he's no longer there. When I pull up player stats I only have the few games where we played against him.

Is there anyway to get all of his stats back?

Help

[OhioTex]

All is not lost ... Merge should not 'erase' just merge. I am betting we have a league filter issue.

FILTER
Turn on ALL LEAGUE ( league manager > all)...to troubleshoot
Now go to player manager . Select the player and see if All the games you expect are there

Now go to your team roster (team manager > team> roster) and add him to roster ( by add player selecting not type in new)

If this has not solved for you ... Next step go to a game you expected him to be in ( game manager > select game) and 'study this game and report back ... Is he in the line up? Is the line up as expected or 'short' a player ..


Lastly ,so you know Just in case , Think about ,
When was the last time you did an export (Date) ? when was the last game you scored (date)? Would you be willing to 'roll back' to a prior export (date)?

As a user you can retrieve (aka import) only the last export . However support ( through email and a couple days ) can roll back a few (3 I think) exports to a prior date .. Of course loose all games or changes since then ..

[$tinky]

All is not lost ... Merge should not 'erase' just merge. I am betting we have a league filter issue.

FILTER
Turn on ALL LEAGUE ( league manager > all)...to troubleshoot
Now go to player manager . Select the player and see if All the games you expect are there

Now go to your team roster (team manager > team> roster) and add him to roster ( by add player selecting not type in new)

If this has not solved for you ... Next step go to a game you expected him to be in ( game manager > select game) and 'study this game and report back ... Is he in the line up? Is the line up as expected or 'short' a player ..


Lastly ,so you know Just in case , Think about ,
When was the last time you did an export (Date) ? when was the last game you scored (date)? Would you be willing to 'roll back' to a prior export (date)?

As a user you can retrieve (aka import) only the last export . However support ( through email and a couple days ) can roll back a few (3 I think) exports to a prior date .. Of course loose all games or changes since then ..

Thanks for this reply-

After following your advice turning "all" league on didn't help. It was already on. When I go back to games he was supposed to be in he's not in the individual game stats but he is in the play by play, and on the scorecard as well.

I emailed support but have yet to hear back. I think reverting back to a previous export would be the solution bc I would not lose any games, I'd only lose my failed attempt at cleaning up duplicate players etc.

[OhioTex]

If not too faded in memory, In a game he was suppose to be in go into game manager > select game > play by play editor and in the game starts row. Check starting line up.. Do you have the right ( and enough ) batters? You can add a player here and slot them in the correct batting line up ..

The computer internally stores the action by batting position . You can move the "human readable" names around.