Purchase of Website won't take ANY credit card

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rangedog
Posts: 1
Joined: Wed Sep 19, 2012 7:33 am

Purchase of Website won't take ANY credit card

Post by rangedog » Wed Sep 19, 2012 7:46 am

I have tried a dozen times this morning to by a team website using 3 different Visa credit cards and one Visa debit card. None works and I do not have nor want a PayPal account... Sometimes the response is that it cannot validate the number, sometimes it says it cannot complete the transaction, one time it said I could not use that card type, and many time it told me it could not validate the check code. ?????
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FTMSupport
Site Admin
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Purchase of Website won't take ANY credit card

Post by FTMSupport » Wed Sep 19, 2012 8:30 am

We do use PayPal for our credit card processing, but a PayPal account is not required to make the purchase. If you are using an iOS device, you can make the purchase through the app itself using your iTunes account by going to Team Manager, selecting the team, and selecting Team Website from there to purchase a team site.

If you are using an Android device, then the only option is to purchase through the Admin Website. We have not had anyone else report issues with their credit cards not being processed by PayPal when purchasing a site, and there were many purchases all day yesterday and even some today.

Does a phone number or a "contact support" link not appear when trying to make the purchase? We do not have any way to help with a credit card issue (we never collect credit card information directly), but there should be a contact us phone number of link if a failure is occurring during the process.
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