Exporting problem..

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SCelite97
Posts: 18
Joined: Tue Feb 07, 2012 11:45 am

Exporting problem..

Post by SCelite97 » Mon Apr 16, 2012 4:05 pm

I usually try to export each game at its completion to ensure all data is saved to iscore servers. However, more and more, I am getting an error message that the export failed.

I have a wifi g3 iPad and even with 100% signal, it still seems to be failing about 50 % of the time.

Any ideas or suggestions as to why this keeps happening?

Thanks

Madi's Dad
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Exporting problem..

Post by FTMSupport » Mon Apr 16, 2012 7:19 pm

It will usually only happen with a 3G connection. If you have a WiFi connection, you should not have this happening. It happens when the internet connection is not strong. Having 100% signal does not necessarily indicate a strong 3G connection... it could just be a strong Edge connection or even just a cell connection.

If all you have is 3G, then usually completely powering the device Off and back On will reset the internet connection and the Export will then work. To power off completely, press and hold the power button until the "slide to power off" message appears. Slide the button to power your device off. After it shuts down completely, press the power button again to turn it back on. Then try the Export.
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