Rosters (problems)

[BNHS]

I am having two issues that pertains to rosters

1. I made a mistake on inputting a kids jersey number. I have corrected the number but everytime I log in, the corrections is not saved.

2. I entered the entire opposing team's roster, but when I try and make a substitution, I only see half of the roster. (12 out of 22 players I can see when attempting a substitution) when I go to team manager and click on roster, I can see all 22 players and they are all active. What am I doing wrong?

[FTMSupport]

1. Not sure what you mean by "every time you log in". You should not have to log in to use iScore. If you are saying you updated jersey numbers on your device, and are not seeing the changes on the Admin Website (which would require login), then maybe you have not done an Options -> Export after making the change in iScore? This must be done to send the data to the iScore Servers.

2. It sounds like maybe you created the game before adding the additional players to the Team Roster? When you create a new game, it copies the then-current Roster to the Lineup for that game. Changing the Team Roster at that point would not update Lineups for any existing games. (This would cause issues when players come to / leave a team for example.) You can always add the players to lineups for existing games by going to the Lineup for that game and clicking the option to add a player to the lineup, and selecting an existing player from there.