iScore Doesn't Launch

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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: iScore Doesn't Launch

Post by OhioTex » Thu Jul 14, 2011 9:33 am

the email is correct. support@isocresports.com.

i am not sure of all the alternative ways to find a customer/device id.
will let FTM answer that . (perhaps is is embedded in the iScore_baseball.sqlite file but i am not sure)

If you have an old link to an iscore cast inyour web browser history . the customer id is in the url c=xxxxxxxxxx
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: iScore Doesn't Launch

Post by FTMSupport » Thu Jul 14, 2011 10:10 am

Once you have copied the sqlite file off your device, there is nothing else needed. You can uninstall and re-install iscore. If you have ever emailed yourself a scorecard or stats, we can also find your customer ID from any email address you have emailed to as well.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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aweeks
Posts: 13
Joined: Wed Jul 13, 2011 5:09 pm

Re: iScore Doesn't Launch

Post by aweeks » Thu Jul 14, 2011 12:53 pm

I just emailed you the sqlite file from my iPad. Please let me know when it's ready so I an uninstall and reinstall my application.

Also, I really want to say thank you! The level of support and service that I'm receiving exceeds any expectation I may have had. iScore is a great application and your support has been second to none!
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aweeks
Posts: 13
Joined: Wed Jul 13, 2011 5:09 pm

Re: iScore Doesn't Launch

Post by aweeks » Thu Jul 14, 2011 9:44 pm

Everything worked perfectly! Thank you again!
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