New Team Site Not Showing Up

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jbeau8
Posts: 12
Joined: Tue Mar 22, 2011 10:48 am

New Team Site Not Showing Up

Post by jbeau8 » Thu Jun 30, 2011 8:59 am

I've paid for a new site. ( my second one)
http://www.iscorebaseball.com/virginiarenegades" onclick="window.open(this.href);return false;

The site shows active on my Ipad
When I go to the iscore site to search for my new site or if I try to go directly to the URL the site does not appear.
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: New Team Site Not Showing Up

Post by OhioTex » Thu Jun 30, 2011 9:53 am

when FTMSupport sees this i am sure they will respond. this is the second instance of this type of error in the last week I have seen on the forum. i am not sure if it corrects itself or if FTM does something. you may want to send an email to support@iscoresports.com with your customer ID and the team site name. (last time it was fixed within 24 hours).
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: New Team Site Not Showing Up

Post by FTMSupport » Thu Jun 30, 2011 11:01 am

We just forced the server to recreate your site. Not sure why it was not created. If anyone experiences this type of issue, please email us direct at support@iscoresports.com.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
jbeau8
Posts: 12
Joined: Tue Mar 22, 2011 10:48 am

Re: New Team Site Not Showing Up

Post by jbeau8 » Thu Jun 30, 2011 12:08 pm

Excellent. Works now. Thanks!
danmcc
Posts: 834
Joined: Thu Oct 22, 2009 5:43 am
Location: Charlotte, NC

Re: New Team Site Not Showing Up

Post by danmcc » Thu Jun 30, 2011 12:43 pm

Great service FTM, just 2 hours from issue notification to resolution. Keep up the good work.
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