Authorizing Purchase

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metsfan
Posts: 11
Joined: Thu Mar 03, 2011 10:43 am

Authorizing Purchase

Post by metsfan » Thu Mar 03, 2011 10:52 am

I received the order confirmation on my email account of the Android market purchase but the application on my HTC Eris is still "Authorizing purchase". Anyone experience this?
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Authorizing Purchase

Post by FTMSupport » Thu Mar 03, 2011 11:31 am

We have seen Google take up to a few hours to authorize a purchase. Our understanding is that this usually happens when a user is adding a new credit card to their account for the first time.

Here is a link Google gave us to pass on to customers when they are experiencing issues with the purchase process for Android:

http://www.google.com/support/androidma ... id_am_apps
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metsfan
Posts: 11
Joined: Thu Mar 03, 2011 10:43 am

Re: Authorizing Purchase

Post by metsfan » Thu Mar 03, 2011 4:28 pm

Thanks for the info. It finally did load after another ten minutes.
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