App freezing up

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Sportsdog
Posts: 9
Joined: Thu Apr 12, 2012 10:04 am

App freezing up

Post by Sportsdog » Mon Aug 27, 2012 9:09 pm

Every time I push the tools button in the bottom right corner during a game the app will partly freeze up and I can't continue scoring. I have to completely shut down app and go back in to pick up where I left off. Very frustrating. Sometimes it will shut down on its own.
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: App freezing up

Post by FTMSupport » Tue Aug 28, 2012 11:03 am

If you can give us steps to reproduce, and we can get the same result, we should be able to fix this issue. We just did this:

1. Went to Game Manager
2. Selected a game in progress
3. Selected Play
4. Tapped the tools button in the bottom right

It showed the options window with all the settings for the game.

Just to be sure, we tapped away and tapped the button in the bottom right several more times.

We did notice that "double tapping" on the tools button can produce some weird results, and we are going to come up with a fix for that. Is it possible you are double tapping the button?
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Sportsdog
Posts: 9
Joined: Thu Apr 12, 2012 10:04 am

Re: App freezing up

Post by Sportsdog » Tue Sep 04, 2012 9:35 am

Double tapping is what caused mine to freeze. I thought that tapping it a second time would exit out of the tools. Didn't realize I could tap anywhere on the screen to exit.
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