i-ScoreCast Games

If you are having an issue with iScore Basketball, please post it here and we will try and find solutions so everybody will be aware of them.
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HoopsStats
Posts: 1
Joined: Mon Jan 10, 2011 2:23 pm

i-ScoreCast Games

Post by HoopsStats » Mon Jan 10, 2011 2:31 pm

I have been using iScore for scoring basketball games for about a month now. Awesome program! I wanted to view the games on the iScorecast web site. I can get to the site, enter my Customer ID number, and see all of my games fine. However, when I click on a game all I hear is the background fan noise, but don't see the game stats replayed. Am I doing something wrong either on my upload of the data or when I get to the website? Thanks
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: i-ScoreCast Games

Post by FTMSupport » Mon Jan 10, 2011 5:57 pm

Do you not see the game info at all? One thing to try is to go to Game Manager, select a game, and scroll to "i-ScoreCast Synchronize". This will re-send that game to our iScorecast servers. You can then try viewing the game again. If that does not work, let us know and we will help troubleshoot further.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: i-ScoreCast Games

Post by OhioTex » Mon Jan 10, 2011 6:24 pm

It sounds like a web browser configuration issue.

I suggest sending your customer I'd to FTM by email at support@iscorecentral.com and they can see if it plays ok on their end.
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