Fouls Not Resetting

[glen.holmes]

Since the last update the team fouls don't seem to be resetting properly. The last three games (since the update) appear to reset at half time (which I want) but they don't reset to zero. They seem to reset to the last two quarters (adding the 2nd quarter to the 3rd quarter). The 4th quarter seems to be the addition of the 2nd, 3rd and 4th quarters.

[FTMSupport]

We will look into this again, but have not been able to reproduce purposely as of yet. When we have created a game, entered a foul, and purposely ended the quarters, the fouls seem to reset to zero correctly based on the settings. We are not sure if there is a certain sequence that is causing the fouls to not reset correctly, or if it is random, or ??? We have had a couple of reports now, so we are sure there is something there, but if anyone can give us exact steps to force it to happen (starting with a new game, and skipping quarters by setting the clock or using Hide Clock mode and forcing quarter ends), that will be very helpful.

[glen.holmes]

All three games for me have been "by the book" in regards to sequence. My settings are to reset fouls at the half, 8 minute quarters, offensive fouls are team fouls. Actually, when the 2nd quarter ends or the 3rd quarter actually starts, I've noticed the fouls are at zero but as action follows the fouls are whatever has happened since the start of the 2nd quarter. It seems like it is using the start of the 2nd quarter as the reset instead of the start of the 3rd quarter.

[FTMSupport]

So you see it reset to zero, but then after the first foul of the 3rd quarter occurs, it becomes the sum of the 2nd + 3rd quarters?

[glen.holmes]

I believe so. I have a game tomorrow so I will pay closer attention to the exact behavior. It seems like it is resetting at half time but looking at the start of Q2 as the new start point instead of looking at the start of Q3.

[ChargerStats]

I have had the same problem as glen.holmes. Works perfectly for the 1st half, but the second half starts at zero, but as fouls are added it quickly goes haywire.

[glen.holmes]

I've confirmed that after the halftime reset it begins counting fouls from the start of the 1st quarter. I have screen shots if you want them.

[FTMSupport]

We are looking into this and will get it fixed. Thanks for spending the extra time on it.

[glen.holmes]

Thanks for all of the prompt attention. You guys do a great job!

[mskyhunter]

This year after several updates I am having same problem fouls are not reseting to zero at half. as set up is settings. tried changing and changing back and last 2 or 3 weeks have been like this. the player fouls stay correct but the team fouls at end of half are not reseting. ok after reading some of the others closer and thinking about it it does reset to zero but when you enter first fould of second half it adds the first half fouls to totals.