I emailed this morning and they told me to uninstall the program and then reinstall because it sound like it didnt download right. I've tried that and still nothing. It just freezes and tells me it's not responseing

I purchased it but o cant get it to open and yes it has Google play

I've tried uninstalling and then installing and I still can't get it to open. I have a Acer inconia a200. And I was wondering if this device is supported.